Delivery & Postage
Free Delivery on orders over £99
Ocean Stores will normally deliver your order within 3 to 7 working days. All orders placed before 1pm on items in stock in our Middlesbrough Warehouse will be delivered next working day by courier service DPD. Deliveries to UK non mainland and Republic of Ireland will be delivered on a two day DPD courier service. If not in stock in our Middlesbrough branch items will be ordered from our suppliers and delivered to you within 3 to 7 working days.
We advise you book a qualified electrician to fit the lights once the goods have been received and not prior to this. We cannot be held responsible for any charges from electricians if goods arrive later than expected.
Please note a signature is required for all deliveries therefore customers will need to be present at the delivery address.
Courier Service UK Mainland
Courier UK Non Mainland & Republic of Ireland
UK non mainland includes the Scottish Highlands, Northern Ireland, Isles of Scilly, Orkney Islands, Inner Hebrides, Outer Hebrides, Isle of Man, Isle of Wight, Republic of Ireland (Southern Ireland), Channel Islands and Guernsey. These areas are only available on a two working day service.
Courier Saturday Before 1 pm - UK Mainland Only
(Please note DPD Saturday delivery is not an express delivery service. It simply means the approx delivery time will be 3 to 7 working days however the item will be delivered on a Saturday instead of Monday to Friday.)
Ocean Stores Delivery Notice
Ocean Stores will email you when your order has been dispatched and provide an expected delivery date and delivery service that will be used. For DPD courier services you will receive a text or email from courier DPD on the morning of delivery with a predicted 1 hours time slot for delivery. This service is only available if a mobile or email address is provided. We hope this helps plan your working days and means no waiting in all day for deliveries. Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please check your item before signing. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as 'Unchecked'. Failure to do so may affect any warranty claims you make thereafter. Please note you have 14 working days from receiving the goods to report any unwanted items (unused and in original packaging) and we please ask 48 hours from receiving the goods to report any obvious damage or breakages. We therefore advise all items are checked immediately after receiving delivery. Claims for unwanted or damaged goods cannot be accepted outside this period.
Please note for security reasons we are unable to deliver to shipping or companies.